Test, Trace, Protect

Contact tracing is being used in countries around the world to limit the spread of the virus in the community by breaking the link in transmission. Contact tracing starts with self-reporting of symptoms, followed by testing suspected cases, tracing the contacts of those who have tested positive and then protecting our families, friends and communities through self-isolation.

Welsh Government have issued the following Test, Trace and Protect flowchart. The flowchart contains a link to book a Coronavirus test online should you have any symptoms.

Please let us know if you are self-isolating

If you are self-isolating or you are suspected to have Coronavirus, please let us know by contacting your Housing Officer as soon as possible.

You can contact your Housing Officer on 0800 072 0966 or email info@linc-cymru.co.uk

The NHS website provides advice on self-isolation here.

Head Office closure

Our office on Newport Road is now closed to visitors and our staff are working from home.

We will update you when we are able to re-open.

Emergency repairs and gas safety

Due to the latest announcements from Welsh Government we have made changes to our services in all areas we operate in, including stopping all non-urgent repairs.

The safety of our tenants, staff and contractors is our number one priority, and we will be following all guidance from Welsh Government to prevent further transmission of the virus.

We will still be carrying out emergency repairs, external repairs plus all plumbing, electrical and heating repairs. We will undertake any appropriate health and safety measures required to do so.

To report an emergency repair, you can call: 0800 072 0966

An emergency repair is a repair where there may be risk to life or where failure to attend within 24 hours will seriously affect the property.

Examples of this are:

  • Gas leaks – contact the National Gas Emergency Line on 0800 111 999 immediately, then call us
  • Complete loss of heating
  • Complete loss of electric supply – contact your electricity supplier first
  • Complete loss of water supply – contact your water supplier first
  • Blocked or leaking foul main drain
  • Blocked toilet where there is only one in your home
  • Major pipe bursts
  • Major roof leaks
  • Broken main entrance door /window (ground floor only) posing a security risk
  • Blocked boiler flue
  • Smoke detector not working (unless you have another one working in the property, this does not include changing batteries)
  • Uncontainable water leaks and water leaks that may affect electrics in the home
  • Repairs to equipment that a disabled person relies upon.

Voids/Lettings will continue following the usual process

This approach to our repairs service will continue to be reviewed and we will consider the guidance from Welsh Government at this stage and will provide you with an update.

Your safety, and the safety of our contractors, is our top priority. Our contractors will ensure they are wearing the correct PPE, as well as their normal protective equipment, and following social distancing guidance.

Support if you are facing abuse

Self-isolation can be unimaginable for a victim or survivor of abuse. At an unprecedented time, we are thinking of all those for whom home is not a safe place but one of fear and control.

Linc STRIVE tenant support will continue to run despite Coronavirus (COVID-19), this will be offered via telephone, text message or email. We endeavour to support our tenants through any abuse they may be facing. We are still offering safety planning, additional security and telephone advice and support.

You are not alone; we are here for you through these worrying and unsettling times. And if you are concerned about someone’s safety, we are also here to help!

Call us on 0800 072 0966 or email strive@linc-cymru.co.uk

Alternatively, you can send us a WhatsApp Text on 07908916793/07703 885771

You can also contact the LiveFearFree helpline on 0808 80 10 800 (24hr) or live chat at www.gov.wales/live-fear-free/domesticabuse-wales (24hr)

Community safety and reporting ASB

Our Housing and Community Safety Officers are available to assist you with any issues you may be facing, and they will continue to work alongside our partner agencies.

You can get in touch with us if you have any concerns or need advice from our Community Safety Team.

All community safety issues, including anti-social behaviour and concerns for welfare, can be reported via the freephone number or by emailing asb@linc-cymru.co.uk

In a time of worry, concern and disruption to our day to day life, it is more important than ever that our communities pull together to help and support one another through this difficult time. Please be tolerant and kind to one another.

COVID symptom tracker app

Welsh Government and NHS Wales are asking the Welsh public to download a new COVID Symptom Tracker app. This app will help the NHS and scientists respond to the Coronavirus (COVID-19) pandemic.

The app enables you to log your daily symptoms, this will help to build a clearer picture of how the virus is affecting people. The app is for everyone, not just those who are experiencing symptoms.

You can download the app from the Apple App Store and Google Play.

Learn more about the app here

Social distancing and shielding 

Understanding what it means to follow social distancing guidance and when to shield yourself or others can be difficult. For this reason, Welsh Government have put together some easy read guides to help.

Easy read guide to social distancing and staying at home

Easy read guide to shielding 

Smoking and Coronavirus

Smoking increases the risk of developing severe symptoms from coronavirus. If you’re a smoker the most important step you can take to improve your health at this time is to quit.

Action on Smoking and Health (Ash Wales) are conducting a survey to ensure smokers have the right support to help them to quit. Please take a look at the short survey here