Test, Trace, Protect
Contact tracing is being used in countries around the world to limit the spread of the virus in the community by breaking the link in transmission. Contact tracing starts with self-reporting of symptoms, followed by testing suspected cases, tracing the contacts of those who have tested positive and then protecting our families, friends and communities through self-isolation.
Welsh Government have issued the following Test, Trace and Protect flowchart. The flowchart contains a link to book a Coronavirus test online should you have any symptoms.
Please let us know if you are self-isolating
If you are self-isolating or you are suspected to have Coronavirus, please let us know by contacting your Housing Officer as soon as possible.
You can contact your Housing Officer on 0800 072 0966 or email firstname.lastname@example.org
The NHS website provides advice on self-isolation here.
Head Office closure
Our office on Newport Road is now closed to visitors and our staff are working from home.
We will update you when we are able to re-open.
Emergency repairs and gas safety
We are still carrying out emergency repairs and gas safety checks in your home.
To keep you and our engineer safe, we will take a number of safety precautions during our visit. We will also ask you to take some precautions during the appointment.
Gas Safety Checks
Firstly, we ask that you let us know if anyone in your home has symptoms of Coronavirus (COVID-19) or is shielding because they are high risk. In this situation, we will rearrange your gas safety check for a later date.
If we are able to carry out your gas safety check, we ask that you open the door to our gas engineer and then move into another room away from the area of work before they enter your home. Please remain in a separate room for the duration of the appointment.
When our engineer is carrying out the gas safety check, they will wear a mask and gloves, as well as their normal protective equipment. They will put this on before they enter your home and will remove it as soon as they leave your home.
Our engineer will avoid touching surfaces in your home where possible and will clean any surfaces they do touch.
When you report your emergency repair to us, please let us know if anyone in your home has symptoms of Coronavirus (COVID-19) or is shielding because they are high risk.
Our repairs team will talk you through the precautions our contractors will take when they visit your home and will be able to answer any questions you have about our safety measures.
Your safety, and the safety of our contractors, is our top priority. Our contractors will ensure they are wearing the correct PPE, as well as their normal protective equipment, and following social distancing guidance.
Support if you are facing abuse
Self-isolation can be unimaginable for a victim or survivor of abuse. At an unprecedented time, we are thinking of all those for whom home is not a safe place but one of fear and control.
Linc STRIVE tenant support will continue to run despite Coronavirus (COVID-19), this will be offered via telephone, text message or email. We endeavour to support our tenants through any abuse they may be facing. We are still offering safety planning, additional security and telephone advice and support.
You are not alone; we are here for you through these worrying and unsettling times. And if you are concerned about someone’s safety, we are also here to help!
Call us on 0800 072 0966 or email email@example.com
Alternatively, you can send us a WhatsApp Text on 07908916793/07703 885771
You can also contact the LiveFearFree helpline on 0808 80 10 800 (24hr) or live chat at www.gov.wales/live-fear-free/domesticabuse-wales (24hr)
Community safety and reporting ASB
Our Housing and Community Safety Officers are available to assist you with any issues you may be facing, and they will continue to work alongside our partner agencies.
You can get in touch with us if you have any concerns or need advice from our Community Safety Team.
All community safety issues, including anti-social behaviour and concerns for welfare, can be reported via the freephone number or by emailing firstname.lastname@example.org
In a time of worry, concern and disruption to our day to day life, it is more important than ever that our communities pull together to help and support one another through this difficult time. Please be tolerant and kind to one another.
COVID symptom tracker app
Welsh Government and NHS Wales are asking the Welsh public to download a new COVID Symptom Tracker app. This app will help the NHS and scientists respond to the Coronavirus (COVID-19) pandemic.
The app enables you to log your daily symptoms, this will help to build a clearer picture of how the virus is affecting people. The app is for everyone, not just those who are experiencing symptoms.
You can download the app from the Apple App Store and Google Play.
Learn more about the app here
Social distancing and shielding
Understanding what it means to follow social distancing guidance and when to shield yourself or others can be difficult. For this reason, Welsh Government have put together some easy read guides to help.
Smoking and Coronavirus
Smoking increases the risk of developing severe symptoms from coronavirus. If you’re a smoker the most important step you can take to improve your health at this time is to quit.
Action on Smoking and Health (Ash Wales) are conducting a survey to ensure smokers have the right support to help them to quit. Please take a look at the short survey here