Staying in touch

During such unsettling times and with rules to stay at home, it is so important that you’re able to stay connected with your loved ones, your community and with us.

We want to reassure you that our staff are here to talk to you and support you throughout these difficult times.

Your Housing Officer is on hand to provide any advice and support you may need.

Although our Housing Officers will no longer be carrying out face to face visits, you can still contact them by phone and email. If you feel you would benefit from a regular call from your Housing Officer, please contact them to let them know.

Below you can find the Housing Officer for your area.

Blaenau Gwent: Brendan 07989 432360 and Hannah 07989 431955

Bridgend: Rhoda 07872 423960 and Julian 07971 520906

RCT: Rhoda 07872 423960

Caerphilly: Claire 07711 388123 and Michael 07501 727777

Cardiff: Wendy 07966 911779, Sally 07870 569702, Marcus 07812 41330 and Holly 07968 470254

Newport: Melissa 07545 420303 and Hollie 07968 470254

Torfaen: Brendan 07989 432360

Neath Port Talbot: Julian 07971 520906, Alun 07966 234286 and Rhoda 07872 423960

If you are finding things especially difficult,  we have a dedicated tenancy support team called STRIVE. The team can help you to work through issues or find solutions to improve your well-being. Ask your Housing Officer for more information or email the team directly

Do you need any digital or technical support?

There are lots of ways to stay in touch with your family and friends, these include many free applications available online, such as Facebook Messenger, WhatsApp or Zoom video.

We now have a dedicated member of staff on hand to guide you through any technical challenges or to help set you up on the right applications. Steve Dixon from our Community Engagement Team is here to help.

You can contact Steve from 2pm-5pm Monday to Friday on 07989 431880 or by email at:

Rent and money advice

If you are struggling financially as a result of the current situation with Coronavirus (COVID-19), we are here to help. Our Housing Officers can help you to claim welfare benefits you may be entitled to and can carry out a benefit calculation to see how much support you can get to pay your rent. They can also give you general advice around money matters.

If you have lost your job as a result of the current situation, don’t delay, contact us or an independent Benefit Advisor, straight away to make sure you claim the right welfare support for your particular situation. If making a claim for Universal Credit is the best way forward for you, the Department for Work and Pensions has issued new advice which can be found at

More information on the financial support that might be available to help you now can be found in this guide.

You can contact your Housing Officer on 0800 072 0966 or email:

Repairs and home safety

Whilst we are striving to run our services as normal, we have inevitably had to alter our plans for the coming months and make changes to the way we provide our services.

Please click here to find out the current status of our repairs services.

To report an emergency repair, you can call: 0800 072 0966

Your safety at home is our top priority, for this reason we continue to carry out gas safety checks. These checks are vital to ensuring the appliances in your home are safe for you and your family to use. We will, of course, undertake the appropriate healthy and safety measures required during your gas safety check. This includes our engineer wearing PPE and following social distancing guidance.

Repairs and home safety

y to use. We will, of course, undertake the appropriate healthy and safety measures required during your gas safety check. This includes our engineer wearing PPE and following social distancing guidance.

Advice for pet owners

There is no evidence of Covid-19 (Coronavirus) circulating in pets or other animals. There is nothing to suggest pets may transmit the disease to humans.

In line with the Public Health Wales general advice on COVID-19, you should wash your hands regularly and before and after you come into contact with animals or pets.

It is possible that the coat and face of pets could be contaminated with virus shed by people, for a short time, just as other surfaces can be.

The measures being taken to control COVID-19 are subject to change, possibly frequently, so do please keep yourself updated with the latest advice and instructions.

For more information please read here  

The advice covers:

  • Walking your dog
  • Pet owners who are high risk or self isolating
  • What to do if your pet is ill

Support in your area

There are many great organisations and charities providing support in a variety of ways in your area.

Click on the link to your area to see this information in full.

Blaenau Gwent



Neath Port Talbot


Rhondda Cynon Taff